// Case study
Mobile app UX for offline field inspections
Technicians lost 40 minutes per shift to confusing navigation, iOS/Android design system and offline-first flows cut task time sharply.
An industrial equipment maintenance operator with 220 field technicians across South India on a legacy Android inspection app. Support tickets cited navigation confusion and duplicate photo uploads; checklists exceeded allocated route time by 40 minutes.
−38%
Task time (pilot)
30-technician moderated pilot
−52%
Navigation support tickets
60 days post-launch
220
Technician fleet
South India field operations
34 screens
Design deliverables
12 reusable patterns in component library
Delivered by Amar Hegde · Published July 14, 2025 · 8 min read
Client context
An industrial equipment maintenance operator, 220 field technicians across South India, used a legacy Android app for daily inspections. Support tickets cited "cannot find completed checklist" and duplicate photo uploads. Average checklist completion exceeded allocated route time by 40 minutes.
The challenge
Contextual inquiry with six technicians revealed glare readability issues, tiny touch targets with gloves, and no clear offline/sync state. Managers lacked dashboard visibility into stuck jobs.
Problems during design: legal required retention of old UI screenshots for audit, we versioned flows in FigJam with date stamps; engineering pushed back on custom camera, compromised with system camera + in-app preview confirmation.
Our approach
Design deliverables: platform-specific patterns where warranted (iOS sheet vs Android bottom nav); high-contrast outdoor mode; thumb-zone primary actions; explicit sync status chip (queued / uploading / failed); photo capture with mandatory geotag toggle per compliance.
Delivery notes
Component library: 34 screens, 12 reusable patterns, accessibility annotations for TalkBack/VoiceOver, redlined spacing for React Native handoff.
Results & impact
Outcome: moderated task time dropped 38% in pilot cohort of 30 technicians; support tickets on navigation down 52% in 60 days post-launch. Operator identity withheld, industrial services sector.
// Related services
CIN
AAU-8582
Startup India
DIPP83124
Founded
November 2020
Office
Residency Rd, Bengaluru, India
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