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// Automate

Custom AI Agents

AI agents go beyond single-shot LLM calls, they plan, use tools, and execute multi-step tasks autonomously. We build production AI agents with the reliability, observability, and human oversight that enterprise deployment requires.

// Key benefits

What makes this service valuable

Tool-use and function calling

Agents that browse the web, execute code, query databases, call APIs, and interact with external systems, using OpenAI function calling or LangChain tool definitions.

Multi-agent orchestration

Complex tasks require multiple specialised agents, researcher, writer, validator, executor, orchestrated by a coordinator agent. We design multi-agent systems with clear role separation and error recovery.

Human-in-the-loop checkpoints

Fully autonomous agents are risky in production. We design agents with configurable checkpoints where humans review and approve before high-risk actions are taken.

// Details

Autonomous AI that earns trust

AI agents work best for tasks that are: well-defined in outcome but variable in path, require multiple tool interactions, and have sufficient volume to justify the engineering investment.

We build agents using LangChain, LlamaIndex, or direct OpenAI Assistants API depending on complexity and tool requirements. Every agent has comprehensive tracing (LangSmith or custom) and human review interfaces.

// What this includes

  • ReAct and Plan-and-Execute architectures
  • Tool integration (web search, code execution, APIs)
  • Multi-agent orchestration (CrewAI or custom)
  • Memory systems (short and long-term)
  • LangSmith / custom tracing
  • Human approval workflows
  • Agent performance evaluation

// Deliverables

What you receive

Every engagement produces clear, documented deliverables. Here is exactly what is included in our custom ai agents service.

  • 01Custom AI agent implementation
  • 02Tool definitions and integrations
  • 03Human oversight interface
  • 04Agent tracing and observability
  • 05Performance evaluation framework
  • 06Documentation and deployment guide

// In practice

How custom ai agents engagements run

Agents use function calling against a fixed tool allow-list — query CRM, create Jira tickets, run SQL against read replicas — with max step counts and cost caps per session. OpenTelemetry spans capture each tool invocation; humans approve actions above defined risk thresholds. Evaluation sets from real support transcripts run nightly in CI before prompt or tool schema changes ship.

// Stack & frameworks

Stack we use for this

AI & LLM

  • OpenAI / Anthropic APIs
  • LangChain pipelines
  • RAG architectures
  • Confidence thresholds

Integration

  • Salesforce / HubSpot
  • Zapier / Make
  • Custom webhooks
  • ERP connectors

Governance

  • LangSmith observability
  • PII handling
  • Audit logs
  • Rollback procedures

// Delivery

Simplileap execution framework

01

Architecture mapping

Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.

02

Secure sprints

Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.

03

QA & handover

Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.

// Proof

Real deployments from Bangalore

Corporate law boutique

Challenge
200-page dataroom first-pass review took 11 hours per matter.
Simplileap solution
Private RAG with citation anchors and human sign-off gates.
Outcome
Review time 11h → 3.5h; zero unverified citations in pilot.
Read full case study ›

B2B infrastructure software vendor

Challenge
Editorial team needed governed AI without off-brand drafts.
Simplileap solution
Constrained prompts, block patterns, and review-before-publish workflow.
Outcome
Draft cycle 4.2 days → 2.1 days.
Read full case study ›

// Engagement models

How teams engage us

Currency
PackageIdeal forInvestmentIncludes
Workflow automationOps teams₹3L – ₹10L
  • · Slack / ERP / CRM integration
  • · Audit logging
  • · API contracts
  • · ROI metrics
AI / LLM integrationProduct teams₹4L – ₹12L
  • · Chatbot or copilot
  • · RAG pipeline
  • · Human-in-the-loop
  • · Embedded in existing product
RPA implementationBack-officeScoped per process
  • · Process mining
  • · Bot development
  • · Exception handling
  • · Monitoring

// Company and service positioning

Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).

// Verified entity

Simplileap Digital LLP

// Recognition

Featured in QuickNode Feature Fridays

CIN

AAU-8582

Startup India

DIPP83124

Founded

November 2020

Office

Residency Rd, Bengaluru, India

// FAQ

Common questions about custom ai agents

What tasks are AI agents best suited for?+

Research and information synthesis, multi-step process automation, customer service escalation, code review and generation, and data analysis workflows. Best results come from well-scoped tasks with clear success criteria.

How do you prevent AI agents from taking harmful actions?+

We design agents with principle of least privilege (tools limited to what the task requires), human approval gates for irreversible actions (sending emails, making payments), and action logging for audit.

Ready to get started with custom ai agents?

Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.