Consumer electronics D2C
- Challenge
- Support and sales needed shared conversation context.
- Simplileap solution
- WhatsApp bot with CRM handoff on low-confidence intents.
- Outcome
- CSAT 4.1/5 on bot-resolved threads.
// Automate
WhatsApp & Messaging Bots
WhatsApp has 2 billion users and the highest open rates of any channel. We build WhatsApp Business API bots that handle customer communication, send transactional messages, and automate support, at scale, on the platform your customers already use. Indian messaging data is handled under DPDP-aware retention and consent policies — opt-in records, purpose limitation, and deletion paths are documented in the SOW.
// Key benefits
What makes this service valuable
WhatsApp Business API
Official WhatsApp Business API via Meta Cloud API or BSP providers (Twilio, Gupshup, Wati), compliant, scalable, and template-managed for transactional messaging.
Interactive message types
Buttons, list menus, quick replies, and media messages make WhatsApp bots more capable than text-only chatbots, guiding users through structured flows.
Multi-channel capability
WhatsApp bot logic implemented as channel-agnostic conversation flows that can be deployed across WhatsApp, SMS, and web chat from a single codebase.
// Details
Conversational commerce and support on WhatsApp
WhatsApp is the primary communication channel for hundreds of millions of users in India, Southeast Asia, and Africa. A well-implemented WhatsApp bot can handle order updates, support queries, appointment reminders, and payment confirmations at scale.
We implement WhatsApp bots through Meta Cloud API or approved BSP providers, design conversation flows that work within WhatsApp's UX constraints, and integrate with your backend systems for real-time data.
// What this includes
- Meta WhatsApp Business API setup
- Message template creation and approval
- Interactive message flows (buttons, lists)
- Media message handling
- Backend system integration
- Conversation history and CRM sync
- Opt-in/opt-out compliance management
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our whatsapp & messaging bots service.
- 01WhatsApp Business API setup and integration
- 02Conversation flow implementation
- 03Message template library
- 04Backend integration for dynamic data
- 05Opt-in management and compliance setup
- 06Analytics and conversation monitoring
// In practice
How whatsapp & messaging bots engagements run
WhatsApp Business API bots use approved message templates for outbound and session messages for inbound within the 24-hour window. We integrate BSPs (Gupshup, Twilio, Meta Cloud API) with your CRM so order updates and support threads stay threaded. Opt-in compliance, template rejection handling, and delivery/read receipts are monitored; failed sends retry with backoff.
// Stack & frameworks
Stack we use for this
AI & LLM
- OpenAI / Anthropic APIs
- LangChain pipelines
- RAG architectures
- Confidence thresholds
Integration
- Salesforce / HubSpot
- Zapier / Make
- Custom webhooks
- ERP connectors
Governance
- LangSmith observability
- PII handling
- Audit logs
- Rollback procedures
// Delivery
Simplileap execution framework
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
// Proof
Real deployments from Bangalore
// Engagement models
How teams engage us
Currency
| Package | Ideal for | Investment | Includes |
|---|---|---|---|
| Workflow automation | Ops teams | ₹3L – ₹10L |
|
| AI / LLM integration | Product teams | ₹4L – ₹12L |
|
| RPA implementation | Back-office | Scoped per process |
|
// Company and service positioning
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
CIN
AAU-8582
Startup India
DIPP83124
Founded
November 2020
Office
Residency Rd, Bengaluru, India
// FAQ
Common questions about whatsapp & messaging bots
Do I need a WhatsApp Business API account to build a bot?+
Yes, WhatsApp bots require the WhatsApp Business API, which requires business verification through Meta. We guide you through the verification and account setup process as part of the engagement.
Can the WhatsApp bot handle payments?+
WhatsApp Pay is available in India. We can integrate payment flows that redirect to your payment gateway via link or use WhatsApp Pay where available.
Ready to get started with whatsapp & messaging bots?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.