// Industries

Travel & Hospitality

Travel and hospitality products win on booking friction, guest communication, and surviving peak-season load without breaking trust. We build reservation flows, property and experience sites, and guest-support automation tuned for Indian payment habits and messaging channels. We haven't shipped a flagship hotel-chain platform yet, we bring WhatsApp-first support patterns, Razorpay/UPI checkout integration, and performance engineering from adjacent commerce and support engagements, with scope stated honestly.

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// Context

Sector challenges we address

Peak-season traffic spikes, festival and holiday windows that overwhelm under-provisioned booking stacks
UPI, Razorpay, and domestic payment preferences alongside international card rails for mixed guest bases
WhatsApp-first guest communication, booking confirmations, itinerary updates, and tier-1 inquiry deflection
Multilingual and regional-language content for India-scale guest acquisition
OTA and channel-manager integration complexity without inventory drift across platforms
Review and reputation workflows connecting guest feedback to operations teams

// Solutions

How Simplileap helps

Conversion-focused booking and inquiry flows with Razorpay, UPI, and Stripe, scoped per property and payment mix
WhatsApp Business API for booking confirmations, itinerary updates, and tier-1 guest support with CRM handoffWhatsApp support automation (adjacent sector) ›
Performance optimisation and auto-scaling CDN for peak holiday and festival traffic
Integration-ready PMS and channel-manager APIs, inventory sync and rate parity scoped per engagement
Newsletter and lifecycle email with Brevo or Klaviyo for repeat-booking and win-back sequences
Analytics connecting campaign spend, direct bookings, and guest lifetime value

Engagements typically combine discovery workshops, phased delivery, and optional managed services, so your team retains a single accountable partner from roadmap through operations.

// Sector proof

Travel & Hospitality | verified delivery from Bangalore

200+ projects · 11+ industries · 30+ yrs combined leadership experience · Startup India DIPP83124

// Case study

Adjacent-sector proof, WhatsApp-first tier-1 support with CRM handoff and Hindi intent coverage, applicable to guest inquiry flows. Not a published hospitality property engagement.

WhatsApp support bot with CRM handoff and Hindi intent coverage

Tier-1 order status and returns deflected 34% of tickets, seamless agent takeover in Freshdesk when confidence low.

A consumer electronics brand, 2,000+ daily support touches, peak festival season, wanted WhatsApp-first support without hiring 40 seasonal agents. Existing IVR frustrated urban Hindi-English code-switching users.
Architecture: WhatsApp Business API via provider; intent classifier fine-tuned on 18 months ticket corpus; RAG on policy KB; order lookup via Shopify API; Freshdesk handoff with conversation context when confidence < 0.72.
Problems: Meta template approval delays, pre-approved template library; users sent voice notes, ASR pipeline added; agent jealousy narrative, positioned bot as draft assistant with human final reply in hybrid mode first month.

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Web Designing

Property, experience, and destination pages that convert.

Chatbots

WhatsApp and web chatbots for guest inquiries.

Performance Optimisation

Peak-season speed and Core Web Vitals.

// Company and service positioning

Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).

// Verified entity

Simplileap Digital LLP

// Recognition

Featured in QuickNode Feature Fridays ›

CIN

AAU-8582

Startup India

DIPP83124

Founded

November 2020

Office

Residency Rd, Bengaluru, India

Ready to scope your next initiative?

Share your goals with our Bangalore team. We respond within one business day with a clear path from discovery to delivery.

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