Tax-filing SaaS
- Challenge
- Seasonal 8× traffic spikes; founder-led ops could not scale.
- Simplileap solution
- SLO-backed retainer, PagerDuty rotation, and quarterly game days.
- Outcome
- Zero Sev-1 during filing season; support NPS up 18 points.
// Scale
Application Maintenance & Support
Software without maintenance degrades, security vulnerabilities accumulate, dependencies become outdated, and performance declines. We provide structured application maintenance retainers that keep your software healthy, secure, and improving.
// Key benefits
What makes this service valuable
Proactive maintenance
We identify and address issues before they become incidents: dependency updates, security patches, performance monitoring, and compatibility checks against new platform versions.
SLA-based response
Defined response and resolution SLAs for bug reports and incidents, not best-effort support. Critical issues get same-day triage and response.
Monthly enhancement allocation
Beyond maintenance, every retainer includes an enhancement allocation for small feature additions and improvements, so your product continues to progress.
// Details
Maintenance that prevents the next incident
Application maintenance on a retainer is fundamentally different from reactive bug fixing. We proactively monitor dependency vulnerabilities, track browser and device compatibility changes, and maintain a maintenance backlog that prevents small issues from becoming large ones.
Every maintenance engagement starts with a health audit, we review the codebase, CI/CD pipelines, monitoring, and documentation to establish a baseline and maintenance priority list.
// What this includes
- Application health audit
- Monthly dependency and security updates
- Bug fix response within SLA
- Performance monitoring and optimisation
- Browser and device compatibility monitoring
- Backup and recovery testing
- Quarterly health report
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our application maintenance & support service.
- 01Application health audit report
- 02Monthly maintenance release
- 03Bug fix resolutions within SLA
- 04Security update notifications
- 05Quarterly health and roadmap report
// In practice
How application maintenance & support engagements run
AMC retainers include dependency CVE triage, security patch windows, and semver-gated upgrades with rollback plans. Staging mirrors production config; smoke tests run after every deploy. Ticket SLAs differentiate P1 production outages from enhancement backlog grooming — both tracked in your Jira or Linear.
// Stack & frameworks
Stack we use for this
Cloud
- AWS / GCP
- Auto-scaling
- Reserved instances
- Cost dashboards
DevOps
- GitHub Actions
- Terraform IaC
- Docker
- Blue-green deploys
Observability
- Datadog / Grafana
- Error tracking
- Uptime monitors
- Executive reporting
// Delivery
Simplileap execution framework
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
// Proof
Real deployments from Bangalore
// Engagement models
How teams engage us
Currency
| Package | Ideal for | Investment | Includes |
|---|---|---|---|
| Managed services AMC | Post-launch platforms | ₹25K – ₹1.5L / month |
|
| DevOps transformation | Engineering teams | Project + retainer |
|
| SLO-backed operations | Revenue-critical apps | Scoped within AMC range |
|
// Company and service positioning
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
CIN
AAU-8582
Startup India
DIPP83124
Founded
November 2020
Office
Residency Rd, Bengaluru, India
// FAQ
Common questions about application maintenance & support
Do you maintain applications built by other teams?+
Yes, after a codebase review and health audit, we take on maintenance of applications we did not build. We establish a technical baseline and maintenance plan before starting.
What is included in a monthly enhancement allocation?+
Typically 10–20 hours per month for small feature additions, UI improvements, or configuration changes that fall below the threshold of a new project. These are scoped and approved within the retainer.
Ready to get started with application maintenance & support?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.